Faqs – Genevieve's Wardrobe
Genevieve's Wardrobe orders are packaged in plain or Auspost branded packaging. Items inside are lovingly wrapped in tissue.
We accept returns within 14 days of receipt of package as long as it is unworn, unwashed and in original condition with all labels attached. As we are a lingerie retailer, hygiene is of highest importance. For this reason, we cannot accept returns of any underwear (bottoms) unless faulty so please choose carefully. We also cannot accept returns of swimwear without the original hygiene sticker attached. Please see our returns page for our full policy.
We offer a variety of payment methods for your convenience. We accept Visa, Mastercard, and American Express debit and credit cards. You can also use your Paypal account, Afterpay, Google Pay, Apple Pay or Android Pay.
Please check the processing and shipping time on our delivery page. If your item was a backorder item, please allow 3-5 business days for dispatch. If more time than expected has passed, contact us via the contact form or at info@genevieveswardrobe.com.au

As soon as you discover an item with a fault, please contact us immediately. We will need the items code and a description + photos of the fault.

If you ordered the incorrect item or put in incorrect shipping information, please contact us immediately. We generally ship out orders same day or next day and we are unable to change details once a package has shipped.

Yes, all shipping confirmation emails are sent with a tracking code so you know where your package is at all times. Please click the link in the email provided to track your package.
We always want to provide you with the best quality products and most importantly, products you actually want! If you have feedback on a particular item or would like to see something we don't have, please email us at info@genevieveswardrobe.com.au
Generally, we don't have a particular restock schedule on our products but our most popular products get restocked more often. If you would like to request a restock of a particular style, please let us know and we can do all we can to get it for you.
Yes! Depending on the style, our stocked bras can go up to a size G cup. Most full coverage and balconette style bras have cup sizes DD+. Please see our DD+ collection under the bras menu for the full range.
Shapewear is an excellent tool for women of all shapes and sizes and you can find the perfect shapewear for any occasion. See our full shapewear guide in the Genevieve's Wardrobe blog in the footer.
We currently only ship internationally to New Zealand and the USA
We do! Gift Vouchers can be found at the bottom of our website under Customer Care. Gift vouchers can be purchased for various values. The voucher will be sent via email and contains instructions to redeem them at checkout. Our gift cards have no additional processing fees.

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