FaQs. General Information
How will my order be packaged?
Genevieve's Wardrobe orders are packaged in plain or Auspost branded packaging. Items inside are lovingly wrapped in tissue.
What is your returns policy?
We accept returns within 14 days of receipt of package as long as it is unworn, unwashed and in original condition with all labels attached. As we are a lingerie retailer, hygiene is of highest importance. For this reason, we cannot accept returns of any underwear unless faulty so please choose carefully. We also cannot accept returns of swimwear without the original hygiene sticker attached.
What payment methods do you accept?
We offer a variety of payment methods for your convenience. We accept Visa, Mastercard, and American Express debit and credit cards. You can also use your Paypal account, Google Pay, Apple Pay or Android Pay.
Gift vouchers can be purchased for the values of $25, $50, $75 and $100 AUD. The voucher will be sent via email and contains instructions to redeem them at checkout. Our gift cards have no additional processing fees.
I have a product suggestion or request
My size is out of stock, when will you bring it back?
Do you stock large cup sizes?
What shapewear should I get?
Do you ship Australia Wide?
I haven't received my item. What can I do?
I received a faulty item
As soon as you discover an item with a fault, please contact us immediately. We will need the items code and a description / photos of the fault.
I made a mistake on my order
If you ordered the incorrect item or put in incorrect shipping information, please contact us immediately. We generally ship out orders same day or next day and we are unable to change details once a package has shipped.